I Am Very Disappointed In You

Jun 28th, 2010 | Filed under Opinions and Perspectives, Rants, Shirts, Work

I have been saying for well over a year how great my customers are, I have had some nice e-mails and calls just to say how happy they are. In my many years of dealing with customers I have never such a good group to deal with.

Recently we had a not so good customer though, I know I am not supposed to talk badly about customers, but I want to, so I guess I will.

This guy sent us a e-mail to let us know he had not received his package yet, it was very late, it had been 25 days since we shipped it, and we had paid for the 10 day service.

Since we are aware that United States Postal Service has been really slow at delivering lately, and have also been updating their tracking system on the Internet slowly, I filed in a few forms, made some phone calls, and sent some faxes to find out where this package was. We have never lost a package so we don’t really think it could be completely lost.

Meanwhile this guy keeps e-mailing us, and mentions at one point he does not want to sign for the package when it gets there, he soon starts demanding an immediate refund, and all sorts of other things on almost an hourly basis.

In one of his e-mails he said to me, “I am very disappointed”

I held off on the refund, and waited for the investigation to finish, we are already into this shirt for almost $17 or so with purchasing, packing and shipping.

After a few days I get a phone call that the postalĀ  investigation was finished, and this guy already had his shirt. What a dickhead, not only was he trying to scam us but he bothers to make it personal by saying he is disappointed in us.

So I would just like to say to this loser who tries to steal $20 items on the Internet:

Your the kind of scum we not only don’t want as a customer, but are sad that you even exist on this earth.

We here, are all very disappointed in you!

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